English translation for reference. View the Japanese original ↗
PROSIS Real Estate Investment Advisory Co., Ltd. handles client complaints, consultations and other concerns sincerely and promptly in accordance with applicable laws, the rules of the financial instruments firms associations to which it belongs, and its internal policies. We endeavor to reach an appropriate resolution that clients can understand and accept.
1. Our complaints and consultation contact
PROSIS Real Estate Investment Advisory Co., Ltd.
Compliance Department
13F Mita Kokusai Building, 1-4-28 Mita, Minato-ku, Tokyo 108-0073, Japan
Email: prosis-am@pro-sis.co.jp
2. Handling complaints
When a complaint or other concern is received, we review its substance and the relevant facts, coordinate with the departments concerned, and endeavor to resolve the matter appropriately and promptly. Complaints are properly recorded and managed and, where necessary, used to improve business operations and internal controls.
3. External complaint handling and dispute resolution
For complaints and disputes concerning our financial instruments business, clients may use the external organization entrusted by our member associations to provide complaint handling and dispute resolution services.
Financial Instruments Mediation Assistance Center (FINMAC), a specified non-profit organization
FINMAC provides consultation on complaints and mediation for disputes concerning financial instruments transactions from a fair and neutral standpoint.
Financial Instruments Mediation Assistance Center (FINMAC)
Telephone: 0120-64-5005 (toll-free throughout Japan)
Hours: Monday–Friday, 9:00–17:00
Excluding national holidays, substitute holidays, and December 31–January 3.
4. Association memberships
Type II Financial Instruments Firms Association
Investment Management Association of Japan
PROSIS Real Estate Investment Advisory Co., Ltd.
Financial Instruments Business Operator — Director-General of the Kanto Local Finance Bureau (Kinsho) No. 3542
Registered business: Type II Financial Instruments Business / Investment Advisory and Agency Business
Association memberships: Type II Financial Instruments Firms Association
Investment Management Association of Japan